The item may have some sigh of cosmetic wear, but fully operational and functions as intended. This item may be a floor model or shop return that has been used. It is the customer's responsibility to pay for and the item back to us.You need to notify us within 7 days of receiving the goods. If you are local we are happy for you to come and pick the item up. We have a walk in counter for customers and are always happy to help with any queries or problems.